Podcast Episode 1: Organisational challenges and digital transformation in collections
Our first guest, Stephan Schuller and Co-founder & CEO of receeve Paul Jozefak discuss:
- The organisational challenges of digital transformation in the collections industry and how to overcome them.
- How banking and collections in European countries can adapt to new technology and improve the debt collection process and in turn increase customer lifetime value (CLV).
- How machine learning, A.I, no-code software, and Self-service contribute to CLV, but it is really the human experience that is needed. Smart use of customer segmentation and better use of data analytics in collections should push the right customers into the right process, and achieve better overall customer outcomes.
About Stephan Schuller
Stephan is the former Managing Director and Head of Collections & Portfolio Management at Pactum collections gmbh (Ferratum Group) in Hamburg, Germany. Stephan has over two decades of experience in the areas of risk management, asset management, investment in distress, servicing, bankruptcies, and debt collections. It is easy to say that Stephan is an absolute expert in the industry and we’re very pleased to have him as a guest on the show.
Contact Stephan Schuller on LinkedIn