You are an experienced account manager and a customer-oriented individual who is willing to join a fast-paced remote-first team. If you embrace entrepreneurial thinking and you're characterised by a high level of ownership, let's get in touch!This is a full-time remote role and it can be performed from anywhere (availability during European business hours is required).
- Relationship building with key personnel at clients
- Serving as an escalation point (i.e. in case of SLA breakers)
- Understanding needs and translating them into action items / business roadmaps
- Owning adoption, renewals, and expansion in SMB and Enterprise accounts across every industry
- Managing revenue (renewal, upsell and expansion) targets and expense targets
- Managing clients' contracts
- Developing measurable and repeatable best practices and strategies resulting in product adoption, value, and expansion
- Coordinating Client requests closely with Solution Consulting, Support and Engineering
- Partnering cross-functionally to design and implement processes and drive efficiency gains with Marketing and Sales and Product
- Setting up and shaping clients' learning journey
- Setting best practices in platform usage and utilisation.
- You have at least 2-5 years of experience in a customer-facing role such as Customer Success Management / Business Development or Account Management preferably in SaaS startups or a similar high-growth environment
- You have additional experience in Financial Services, Debt Collection, Sales, AWS, Hubspot, Helpsout, Jira, Confluence, IT Organisations, Enterprise Organisations, ITIL V3 or V4
- You're customer-oriented, results-oriented, and goal-oriented
- You possess excellent communication skills and you're assertive
- You have successfully completed studies in economics, sciences, technology, business, commerce or a related field
- You have excellent English-language skills.
- Join one of Germany's Top Startup Employers 2022
- International, high-profile management with extensive startup and venture capital experience
- A remote-first work environment and an international, distributed team
- High degree of ownership and independent decision making
- Flat hierarchy, autonomy and ability to get things done
- Flexible work-schedule driven by performance and not face time.
We live diversity. In our teams we bring together people with different backgrounds, perspectives and skills. We welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
receeve is a fully customisable All-in-One Platform for Collections & Recovery. We simplify the growing complexity of data and systems and empower in-house teams to quickly and easily automate processes, deploy communications and apply 360° insights to maximise recovery and to minimise risk across every stage of the credit management value chain - from pre-delinquency to portfolio assignment or sale.
One platform. A perfect balance of ease-of-use and power, receeve’s cloud-native, no-code platform is fast to deploy, simple to manage, and easy to customise and expand. Bring together intelligence, strategy, and operations in one place.
Our clients come from the banking, telco, public utilities, and retailer segments. We have recently increased our seed funding from venture capital funds from Seaya Ventures, 14W, and ABN AMRO Ventures. Existing backers, Mangrove, Speedinvest, and Seedcamp participated in the expansion round – bringing our total war chest to more than $18M to accelerate growth throughout Europe and other parts of the world.
We are headquartered in Hamburg, Germany through our teams are working fully remote. We are 60+ of the most creative and innovative thinking people. We are growing and always on the lookout for inspired and talented people. If you are motivated to be a part of something big. If you have a passion for technology, innovation, customer success, sales, and building sales opportunities from scratch. If you like to think outside the box to make great things happen. Then we want you to join us in our journey!
Learn more >>> About us
Get to know the team >>> inside receeve