Operations

Team Lead (f/m/d) Customer Support

Permanent Employee · Full-time · Remote

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Receeve is looking for an ambitious Team Lead (f/m/d) Customer Support to join as soon as possible. As a Team Lead (f/m/d) you will own building Receeve's Customer Support while playing a critical role between our clients, Operations, Engineering and Product. You will report directly to the Senior Vice President of Operations.

RESPONSIBILITIES
  • You will be responsible for staff and capacity planning for Client Support.
  • You are responsible for 1st level support (remote) and ensure the availability of the Help Desk via email as well as an appropriate service level.
  • You will be responsible for incident management as well as problem management, tracking and reporting. This also includes the creation of prioritization bases.
  • You will work closely with the 2nd level support units.
  • You will manage the further development of your team.
  • You are responsible for the overall compliance and Information Security Management System according to ISO27001

YOUR PROFILE

Must-haves

  • You have completed an apprenticeship in the field of IT, a degree in (business) informatics or relevant professional experience
  • You have first experience in leading IT teams or strong ambitions to become a manager
  • You are a team player and your communication is strong
  • You work in a structured, independent and service-oriented manner
  • With a sense of responsibility and a hands-on mentality, you also like to master difficult situations
  • You are certified in ITIL V4 and ISO27001 standards or have proven practical experience
  • Ideally, you have experience in Amazon Web Services and Google Business Suite
  • You have excellent English communication skills (written and spoken)

WHY US?
  • Join one of Germany's Top Startup Employers 2022.
  • International, high-profile management with extensive startup and venture capital experience.
  • A remote-first work environment and an international, distributed team.
  • High degree of ownership and independent decision making.
  • Flat hierarchy, autonomy and ability to get things done.
  • Flexible work-schedule driven by performance and not face time.

We live diversity. In our teams we bring together people with different backgrounds, perspectives and skills. We welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

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